Technology Partners
Powerful partner ecosystem
Delivering game changing customer experiences
Advancing CX. Together.
Driving CX innovation and delivering world-class experiences requires the right digital tools and service technologies.
We partner with leading technology, automation, and Customer Experience Management (CXM) companies, creating a powerful ecosystem of next-gen platforms, tools, and services that help brands deliver memorable experiences.
Our partner network
AWS
Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. Amazon QuickSight provides unified business intelligence (BI) at hyperscale to power data-driven organisations. Using QuickSight’s pay-per-use model, users across the organisation can meet their diverse analytics needs – drawn from a single source of truth.
Meltwater
Meltwater has 20 years of experience as the #1 media monitoring platform.
Meltwater’s proprietary technology offers comprehensive media monitoring and analysis across 27,000+ global online news, social media, print, broadcast, and podcasts – capturing more content and conversations than anyone else in the industry.
PALGenie
PALGenie’s Mastery Learning Platform helps businesses maximise the potential of their Human Capital – helping them acquire and retain customers, stay competitive, and future-proof the organisation. By integrating best-of-breed learning content with the PALGenie platform, the solution drives superior hiring and training outcomes – all while improving talent agility and retention.
Nice
NICE is known for its end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, embedded with CX Analytics, AI, and domain expertise.
NICE specialises in contact center software, telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyse recorded data.
Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Its easy-to-use, powerful, and flexible customer service solution scales seamlessly with business growth. Zendesk’s award-winning customer service software is trusted by more than 200K+ customers.
CallMiner
CallMiner’s powerful, AI-driven conversation intelligence platform analyses 100% of customer conversations, across every channel, to uncover deep insights and areas of opportunity. By connecting the dots between insights and action, CallMiner helps organisations enhance operational efficiency in the contact center, deliver positive customer, product and brand experiences, make better business decisions enterprise-wide, and achieve transformational growth.
Quiq
Quiq’s conversational AI platform engages with customers based on who they are, where they are, and what they are trying to do even before involving an agent. Quiq’s platform also comes with a robust set of conversational AI insight tools, including NLP training and labeling, in turn empowering agents to drive higher resolution rates and lower cost per interaction.
Uniphore
Uniphore is a leader in conversational AI and automation. Its Conversational Automation Platform is equipped to deliver highly sophisticated, accurate, personalised, and automated customer experiences. Uniphore’s offerings include omnichannel self-serve bots, AI-driven analytics, quality automation, and RPA for agent augmentation.
Emmersion
Emmersion’s industry-leading language assessment platform certifies speaking, writing, and grammar ability in 10 global languages. Trusted by 700 organisations in 150 countries, the adaptive AI-driven language assessment engine offers fast, easy, reliable pre-employment language screening with immediate results. The platform reduces time to hire and helps organisations identify and retain top communicators for improved CSAT.
Strategic technology partnerships to drive CX excellence
ResultsCX is a visionary for the new reality of customer experience and as experts, they are applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of their clients and their customers, using Amazon Aurora PostgreSQL.”
Data, for the sake of collecting data, isn’t enough to understand your customers and drive business value. It’s how you analyse and use the insights from data that has the potential to be transformational. Our partnership with ResultsCX ensures organisations can do just that – gain intelligence into agent performance, customer expectations and behaviors, and more, to create superior experiences today and in the future.”
Paul Bernard President & CEO, CallMiner
We are pleased to partner with ResultsCX to help them take their CX offering to the next level. Using Uniphore’s comprehensive conversational AI and automation platform, agents are guided and prompted in real time throughout the call to ensure customer requests are handled in the most accurate and efficient way.”
Ritesh Idnani, Chief Revenue Officer, Uniphore
With a shared commitment to delivering exceptional customer and agent experiences, the NICE–ResultsCX partnership is focused on unlocking the workforce potential with intelligent workforce management (WFM). The close partnership, underpinned by NICE’s Enlighten AI-powered WFM, transforms CX by simplifying WFM processes and freeing up valuable time for higher priority needs. As a former NICE CX Excellence Award Winner, ResultsCX demonstrates what it means to be on the cutting edge of CX innovation and NICE is proud to have played a role, thanks to this 11-year relationship.
Barry Cooper, President, NICE CX Division
