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    Banking & Financial Services

    Banking & Financial Services

    • Retail Banking
    • Consumer Finance/Credit
    • Wealth & Investment
    • Fintech & Insurtech

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Insurance

    Insurance

    • Life & Pensions
    • General Insurance

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Utilities

    Utilities

    • Energy
    • Water

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Telecom, Media & Technology

    Telecom, Media & Technology

    Telecom, Media, and Technology (TMT) providers are facing mounting CX challenges. The transition from satellite TV to broadband and digital services is gaining momentum, while new regulations like one-touch switching are ramping up competitive pressure. 

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Retail & Ecommerce

    Retail & ecommerce

    Scalable, peak-ready CX for retail and e-commerce brands. We unify support and catalog ops to boost discoverability, reduce churn, and delight customers.

    Resources

    Whitepaper

    Date

    August 22, 2025

    Download Whitepaper

    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Health & Life Sciences

    Health & Life Sciences

    • Health Insurance

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Travel, Transportation & Hospitality

    Travel, Transportation & Hospitality

    Proactive, data-driven CX for travel and hospitality – built to scale with demand. We balance service, satisfaction, and efficiency to deliver seamless support across the journey.

    Resources

    Whitepaper

    Date

    August 22, 2025

    Download Whitepaper

    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Startups / Scaleups

    Startups / Scaleups

    Agile, capital-light CX and back-office support for fast-growing startups.
    Cut costs, not corners – scale smartly while staying focused on innovation and growth.

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

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    Whitepaper

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    August 22, 2025

    Private Equity Funds

    Private Equity Funds

    Strategic CX and ops solutions to unlock value across your PE portfolio. Accelerate EBITDA growth with capital-light models, tech-driven innovation, and expert execution.

    Resources

    Whitepaper

    Date

    August 22, 2025

    Download Whitepaper

    Beyond the complaint: driving excellence through root cause analysis

    Beyond the complaint: driving excellence through root cause analysis

    Resources

    Whitepaper

    Date

    August 22, 2025

    Download Whitepaper

    Whitepaper

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    August 22, 2025

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talk to us

Startups / Scaleups

Be bold. But think lean.

Don’t let customer support and back-office services drain your resources - but don’t compromise on them either.

Talk to an expert

Cut costs, not corners

We understand the unique challenges start-ups face. That’s why our scalable, cost-effective 24/7 sales, customer support, and compliance solutions are tailored for ambitious start-ups like yours—helping you stay agile today and resilient tomorrow.

Scaling your support services while keeping CapEx in check is critical. Our capital-light model eliminates the need for hefty investments, enabling you to access world-class CX and back-office support without straining your budget.

By reducing operating expenses, we help you free up vital capital that fuels innovation and product development. With a trusted partner by your side, you can confidently focus on your core business and accelerate growth. We’re that partner—committed to your success every step of the way.

Our services​

Our outsourcing services are tailored to meet all your needs, across end-to-end customer lifecycle. 

Industries We Serve
Sales and Marketing
Customer Service
Complaints Resolution
Back-office Support
Consulting & Advisory
Compliance and Regulatory/Risk Reviews
InsurTech
FinTech
PaymentsTech
WealthTech
HealthTech
Technology

Why us?

As a PE-backed company ourselves, we understand startups and the pressure to grow. We are willing to invest in your success. In addition, our expertise in highly regulated domains like Fintech and strong advisory services ensures you have a reliable, resilient partner by your side.

Global delivery model

Mature global delivery models that offer you the option of managing your operations, on-shore, near-shore, or even offshore.

Deep expertise in regulated sectors

We come with Huntswood's top-notch advisory team and world-class expertise in operating in regulated sectors.

Managed services

Our managed services come ready to plug into your systems. For functions you should not outsource, we supplement your team.

Low operating expenses

Our services help you release capital by lowering your operating expenses. This means you can extend your runway and reinvest your savings into innovation and growth.

Multichannel, multilingual

We manage all your channels in over 16 languages:
Voice, Email, Social/ Community Platforms (Facebook, Twitter, Instagram, etc.), Chat/ AI Assistants, Mobile, Text, Direct Messaging (WhatsApp, Telegram, Slack, Discord, etc.)

Scalable, agile team

We scale up (or down) based on your demand for support without any hidden costs.

#ResultsMatter

Insurance scaleup
Utilities scaleup
Global EdTech
E-commerce player
New age Insurance
Food delivery retailer
Total FTEs deployed
0
Seconds reduction in AHT
0
Reduction in abandonment rate
0 %
More productive than client's team
0 %
FTEs
500
of expected volume serviced
0 %
Cost savings
0 M
AHT reduction over 30% call
0 %
CSAT score
0 %
New sales pipeline
$ 0 M
Closed sales
$ 0 M
Increase in field sales
0 %
tick-icon
Successfully expended 7-person pilot program to 40-person team
Products catalog data managed across categories
0 B
adoption-tool-icon
Improved product search accuracy and adoption tool performance
tab-icon-2

1000+ manually curated products evaluated and enriched

tab-icon-3

7 locales and multiple languages

Customers migrated to new tech stack
0 M
Reduction in AHT
0 %
Contacts handled till date
0 M
Increase in overall sales
0 %
Reduction in six-week average handle time for inbound sales calls
0 %
Growth in average cart value due to upsell prompts
0 %
Reduction in new-hire training
0 %

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024

Discover new ideas, insights & solutions

Delivering for customers and the push to realise value: customer experience as the competitive edge

Blog

January 10, 2025

24/7 Trilingual Tech Support: Driving Down Attrition and Costs for a Global Learning Pioneer

Case Study

June 6, 2024

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Bulgaria-Careers-Image

Resources

Whitepaper

Date

June 12, 2023

Download Whitepaper

CXM’s Coming of Age: “Skin in the Game” Taking Center Stage

CXM’s Coming of Age: “Skin in the Game” Taking Center Stage

Resources

Whitepaper

Date

June 12, 2023

Download Whitepaper

Whitepaper

June 12, 2023

Transform your customer experience, act now!

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