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RCX Rubraik Acxent - Voice Clarity

Every word clear, every voice their own

RCX Rubraik Acxent removes acoustic and conversational friction in real time, before it becomes a barrier to understanding. Bidirectional noise cancellation and two-way accent localization make every conversation clear for associate and customer alike — while each associate keeps their own authentic voice.

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Clarity on both sides, in the associate's own voice

Even on a clear line, conversations break down. Background noise intrudes, echoes distract, and accent differences force the repetition that raises effort for everyone. RCX Rubraik Acxent removes that friction in real time, before it becomes a barrier. It cancels background noise, voices, and echoes bidirectionally, then localizes accents in both directions, so the associate understands the customer and the customer understands the associate.
Each associate keeps their own voice, with its tone, character, and expression unchanged. Every adjustment happens on the associate’s device in the moment, and nothing is recorded or stored — so clarity holds together with privacy.

What RCX Rubraik Acxent does

Bidirectional noise cancellation

Removes background noise, voices, and echoes on both sides of the conversation in real time, leaving only the associate and customer voices.

Room and acoustic echo removal

Eliminates room and acoustic echo from any environment, from a quiet home office to a busy operations floor.

Associate-side accent localization

Adapts the associate's accent in real time so customers understand them easily, while keeping the associate's natural voice unchanged.

Customer-side accent localization

Adapts incoming customer audio so associates comprehend any accent clearly, reducing repetition and cognitive load.

Authentic voice preserved

Keeps each associate's tone, character, and expression intact, so clarity never means losing the person behind the voice.

Automatic, real-time adaptation

Adjusts to accent and noise variability automatically as the conversation unfolds, with no manual selection or configuration.

On-device processing

Runs entirely on the associate's device in real time, with imperceptible latency and no workflow changes.

Nothing stored, private by design

Processes audio locally and stores no raw recording, keeping every conversation private and secure.

How we make it real

We deploy clarity where your interactions actually lose it. 

We assess where acoustic and accent friction shows up in your operation — the repeats, clarifications, and handle-time drivers that signal conversations working harder than they should.
We deploy Acxent on the associate's device across the operation, with no workflow changes, no integration project, and no new data store.
We measure the change where it counts: fewer repeats, shorter handle time, lower customer effort, and higher confidence on every call.

Impact you can measure

Faster resolution, shorter handle time

Fewer repeats and clearer conversations.

Higher CSAT, lower customer effort

Easy, natural communication.

Reduced associate cognitive load

Greater confidence on every interaction.

Access to talent anywhere

Accent no longer stands as a barrier.

Private, on-device deployment

Adds no data-storage risk.

What sets us apart

Clarity in both directions: most tools clean up one side of the call; Acxent works for the associate and the customer alike

Authenticity preserved: accents are localized, never erased — each associate's tone, character, and expression stay their own

On-device and private by design: imperceptible latency, no recordings, no new data-storage risk

Part of the RCX Rubraik Suite — Acxent clears the line, Assist guides the conversation, and Audit holds every interaction to the standard

Ten capabilities, connected at every level

RCX Rubraik Assist

Agent assist and conversation summarization — the right answer, in the agent’s flow.
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RCX Rubraik Automate

Agentic AI, RDA and RPA that takes routine, compliance-heavy work off the workforce.
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RCX Rubraik Analyze

Analytics and insights that turn interaction data into a consolidated, actionable view.
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RCX Rubraik Audit

Automated quality for compliance and behavioural insights across every interaction.
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RCX Rubraik Ascend

AI simulations and adaptive learning that compress ramp time for seasonal scale.
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RCX Rubraik Achieve

AI performance enablement that extends coaching capacity across wider spans.
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RCX Rubraik Access

Real-time language support and multilingual compliance for LEP populations.
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RCX Rubraik Acxent

Noise cancellation and language clarity that hold up on every call.
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RCX Rubraik Animate

Deploys AI-powered voice, chat, visual, and virtual agents across every member channel.
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RCX Rubraik Advise

Consulting and strategic advisory that turns AI output into operating strategy.

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Explore Rubraik

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