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    Telecom, Media, and Technology (TMT) providers are facing mounting CX challenges. The transition from satellite TV to broadband and digital services is gaining momentum, while new regulations like one-touch switching are ramping up competitive pressure. 

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Rubraik Achieve - Performance Enablement

Every associate performing
like your best associate

RCX Rubraik Achieve delivers personalized AI coaching to every associate, continuously — turning performance data into action, with development plans and insights that lift the whole team toward top-performer standards.

Talk to an expert

From performance data to personalized action

Most operations are rich in performance data and poor in what to do with it. RCX Rubraik Achieve closes that gap, analyzing individual and team performance to generate personalized action plans for every associate. Coaches know exactly where to focus, associates know exactly what to work on, and improvement becomes systematic instead of accidental. 

Achieve transforms the people who deliver the coaching. It gives team leaders the power to read performance data at a glance and know exactly what to do with it, translating dense quality and performance signals into a clear, prioritized picture for each supervisor. Team leaders coach with more precision, sharper preparation, and far less wasted time — extending coaching capacity across wider spans and making every one of them a high-performing coach. 

What RCX Rubraik Achieve does

Personalized coaching for every associate

Builds individual coaching around each associate's specific gaps — targeted development plans focused on the behaviors that move their numbers.

Behavior-based development

Models the behaviors of top performers and coaches the whole team toward them, backed by conversational and behavioral analytics that show coaches exactly where to focus.

Guided coaching workflows

Structures supervisor and associate sessions with clear actions, goals, and follow-through, keeping coaching consistent across the operation.

Role-based performance dashboards

Gives associates, supervisors, and leaders a shared view of performance, goals, and progress in real time.

Goal management

Clear targets set from performance data, with progress tracked through to outcome.

Recognition and engagement

Reinforces the right behaviors with recognition and gamification that lift motivation and retention.

Closed loop with RCX Rubraik Audit

Routes quality and compliance findings straight into coaching, so insight becomes action without a manual handoff.

Connected to RCX Rubraik Ascend

Triggers simulated practice for the skills coaching identifies — tailored, timely learning that lets associates rehearse safely before applying it live.

Performance measurement and impact

Tracks whether coaching moves the metrics across individual and team KPIs, so progress against action plans is visible, not assumed — proving impact and sharpening what comes next.

#ResultsMatter

North American Retail Co.

  • 67%
    faster speed to proficiency for a North American retail company

Financial Holdings Firm

  • 8%
    reduction in voice AHT for a financial holdings firm

US-based Fortune 500 Health Plan

  • 15%
    higher accuracy scores in the first month for a US-based Fortune 500 health plan

How we make it real

We take a three-step approach to performance enablement, turning your performance data into durable, measurable improvement.

We baseline current performance and identify the behaviors that separate your top performers from the rest.
We deploy Achieve into the associate workflow with personalized plans, guidance, and alerts tuned to your operation.
We measure, refine, and scale, converting performance gains into durable outcomes across ramp, accuracy, FCR, and AHT.

Impact you can measure

Faster ramp, higher proficiency

Continuous, targeted coaching for every associate.

Higher quality, compliance, and CSAT

Coaching closes real performance gaps.

Higher engagement and retention

Recognition and clear development paths.

Coaching that scales

Reaches every associate without adding supervisor headcount.

What sets us apart

Performance enablement grounded in 30+ years of operating expertise, not software alone 

KPI-driven delivery with measurable gains in proficiency, accuracy, and resolution 

Analytics that improve both associates and the content that supports them 

Part of the RCX Rubraik Suite — Audit finds what needs work, Achieve turns it into coaching, and Ascend makes practice safe 

Ten capabilities, connected at every level

RCX Rubraik Assist

Agent assist and conversation summarization — the right answer, in the agent’s flow.
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RCX Rubraik Automate

Agentic AI, RDA and RPA that takes routine, compliance-heavy work off the workforce.
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RCX Rubraik Analyze

Analytics and insights that turn interaction data into a consolidated, actionable view.
Explore

RCX Rubraik Audit

Automated quality for compliance and behavioural insights across every interaction.
Explore

RCX Rubraik Ascend

AI simulations and adaptive learning that compress ramp time for seasonal scale.
Explore

RCX Rubraik Achieve

AI performance enablement that extends coaching capacity across wider spans.
Explore

RCX Rubraik Access

Real-time language support and multilingual compliance for LEP populations.
Explore

RCX Rubraik Acxent

Noise cancellation and language clarity that hold up on every call.
Explore

RCX Rubraik Animate

Deploys AI-powered voice, chat, visual, and virtual agents across every member channel.
Explore

RCX Rubraik Advise

Consulting and strategic advisory that turns AI output into operating strategy.

Explore

Explore Rubraik

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