A skilled and diverse team to support modern CX strategies
A member of the EU, Bulgaria is emerging as a top sourcing location in Southeast Europe (SEE). Several favorable factors are driving this trend – including low operational costs and tax rates, a skilled talent pool supplemented by 60,000 graduates each year, and a highly developed, modern business and technology infrastructure.
ResultsCX offers two sites in Bulgaria – Sofia and Plovdiv. A diverse team of on-site and ResultsCX Home Office agents provides round-the-clock AI-Ops and omnichannel support to global Fast Growth Technology (FGT) clients. This includes customer service, sales, technical hotline, and back office. Our long-standing relationships with loyal and satisfied clients is a testament to our dedication to customer service excellence.
40+
Awards in nine years
16
Languages
1600
Production seats
02
CX centers
62560
Sq ft
PCI
DSS, GDPR compliant, IIP Silver Accreditation
5+
Industry verticals
10+
Global blue-chip clients
Check out career opportunities in Bulgaria
Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
Our facilities
What sets us apart
People-first approach
Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).
Training and cross skilling
Our cross-skilling and flex advocate models enable increased call-handling capabilities to support wide-ranging clients as well as rapid ramp up and ramp down.
Health
We provide comprehensive health insurance to our employees and their spouses and children, along with free psychological support through our employee assistance program.
Amenities & discounts
Among others, we provide access to offsite sports facilities and dance classes, free shuttle service to Sofia contact center, free gym access with onsite fitness instructors at Sofia contact center, and food vouchers and concessionary discount at our on-site cafeteria.
Transport
Taxi vouchers for late shift night work and free car parking are also available.
Interested in learning more about what makes us a CX leader?
Want to be a part of a world class team focused on making life easier for customers?
See how our people-first culture creates a supportive and nurturing environment where people thrive.
#PeopleMatter
Where to find us
Sofia
51, Blvd. 7th Floor, Office X, "Cherni vrah" Blvd, 1407 Sofia, Bulgaria,
Ph : +359884030840
Plovdiv
Lime Tree building 6 Lev Tolstoy str. 4017 Plovdiv, Bulgaria
Ph : +359895527281
