Honduras
Cost-effective offshore CX with quality at its core
A strategic destination for high-performance customer support
Honduras: A key component of our global delivery network
Quality, reliability, and cultural alignment – ResultsCX Honduras delivers just that.
With modern delivery centres in Tegucigalpa, our Honduras operations are a key component of our global delivery network — providing English and Spanish-language support for leading global brands, including those in highly regulated industries. We offer a seamless extension of your operations, with trained agents, strong infrastructure, and a proven commitment to customer satisfaction.
Why Honduras for customer experience outsourcing?
Multilingual, customer-focused talent pool
Honduras offers a young, well-educated workforce with strong English and Spanish fluency — ideal for bilingual support operations. Our teams are trained in empathy-led service delivery, brand alignment, and regulatory adherence.
Cultural affinity with North American and European markets
Honduras shares similar service expectations and work culture norms with Western markets, ensuring natural, engaging customer conversations and smoother programme alignment.
Strong infrastructure and government support
As a growing BPO hub, Honduras benefits from robust telecoms infrastructure, competitive operating costs, and a government supportive of foreign investment in the outsourcing industry.
ResultsCX delivery in Honduras
From our Honduras centres, we provide:
Customer care and tech support
Sales, retention, and upsell campaigns
Omnichannel engagement across voice, chat, and digital platforms
AI-powered agent assist and performance management tools
Bilingual support in English and Spanish
PCI-DSS and GDPR-aligned operations
Our Honduras teams operate under the same quality frameworks and governance as all ResultsCX locations, ensuring service consistency, data security, and compliance across borders.
Our facilities
Tegucigalpa
In operation since 2021, the ResultsCX Tegucigalpa contact center is a modern, spacious environment replete with employee amenities and conveniences, including a food court and ATM within the building, and onsite healthcare services.
Where to find us
Tegucigalpa
Corporativo Centromerica Piso 11, Tegucigalpa 11101, Honduras
Ideal for businesses seeking:
- Offshore efficiency with consistent service quality
- Bilingual CX for North American and Latin American markets
- Scalable support models for seasonal or sustained growth
- Secure handling of sensitive data, including payment and health-related interactions
- A partner experienced in regulated sectors like healthcare, finance, retail, and telecommunications
Why ResultsCX in Honduras?
20+ years of CX expertise, serving global brands across multiple verticals
Bilingual agents trained in brand tone and compliance
Advanced AI and automation tools to enhance agent performance and customer satisfaction
Robust governance and performance reporting
Proven ability to meet KPIs while delivering savings of 40–60% vs onshore operations
Explore offshoring with confidence
Our Honduras operations are built to deliver operational resilience, cultural alignment, and measurable outcomes for clients. Whether you need to scale up quickly, extend support hours, or improve multilingual engagement, ResultsCX Honduras offers the talent, tools, and trust to make it happen.
