Operational support and customer service excellence in insurance
Over 30 years of supporting insurance firms with people, technology and customer experience
Supporting the world's largest insurance firms
- Flexible resourcing at scale and pace
- Advisory services and process re-engineering
- Operational outsourcing
- Digitisation, transformation, revenue acceleration and cost take-out
We’ve been delivering recruitment, resourcing, outsourcing, advisory and digitisation services to global insurance clients for over 30 years. In that time have built a deep understanding of what good looks like within customer experience management in the sector.
Download the General Insurance Brochure.
We work within front and back-office functions across
General insurance
Motor, Home, Travel, Pet, Health, Warranty / Appliance, Tech
Life and pensions
Life cover, Income protection, Critical illness, Multi product / Packaged products
Health insurance
Private cover, Group cover, Health cash plans, Diagnostic insurance
As conduct risk experts, we’re experienced in translating insurers’ obligations into the operating environment – our actionable recommendations help our clients deliver good outcomes while ensuring their approaches remain fit for purpose. Our work with the FCA, having represented the regulator under section 166, allows us to deliver robust assurance to our clients alongside digitisation and operational improvements – this sets us apart as the partner of choice within insurance.
Whether you require a pragmatic partner to help manage pockets of pressure, comprehensive end-to-end customer service support, or a focused programme of improvement to accelerate revenue or uncover efficiencies, ResultCX can help.
#ResultsMatter
Our expertise
We offer a comprehensive suite of services designed to enhance every facet of the insurance customer journey:
Customer service operations
Our skilled teams deliver back-office operations and contact centre services, managing customer enquiries with efficiency and empathy and ensuring high levels of satisfaction.
Claims management
We deal with first notification of loss, customer liaison, claims recovery, total loss and claims complaints management, providing timely and fair resolutions to customers aligned to your policies.
Complaint handling
Our expertise in complaint management ensures that customer concerns are addressed promptly, maintaining trust and loyalty.
Digital customer experience
Leveraging advanced technologies, we create seamless digital interactions that meet the evolving expectations of today’s consumers.
Customer onboarding
We facilitate smooth onboarding processes, ensuring new customers have a positive start to their journey.
Why choose ResultsCX for insurance solutions?
Industry experience
We understand the operational complexities of the insurance industry as well as the regulatory and legislative expectations which underpin success. We understand how the regulatory environment enables good customer outcomes, and we harness this to ensure your approach is optimal.
Customer-centric approach
Our focus on quality, contemporary best practice and measurable improvement (both digital and non-digital) ensures our solutions deliver the outcomes your customers and business need. A world class NPS score, given to us by our clients, demonstrates the outcomes we achieve.
Global delivery model
Our diverse geographic presence allows us to offer flexible delivery options, ensuring operational resilience, business continuity and an optimal blend of resource aligned to operational requirements.
20+ languages
We can deliver for your customers across a wide range of languages, allowing us to provide a local service with a global labour strategy.
Innovative solutions
We leverage the latest technologies and methodologies to provide cutting-edge solutions which incorporate digitisation as standard. We drive customer satisfaction and business growth by helping you exceed customer expectations.
The team adapted well to the products we offer and displayed an eagerness to understand the way we work, aligning themselves to our decision-making philosophy. Although they were a ringfenced team, they worked really well with our specialists, utilising their experience to deliver the right outcomes for our customers.
Partner with ResultsCX to transform your insurance operations and deliver exceptional customer experiences. Our integrated solutions and industry expertise will help you achieve better commercial, customer, and operational outcomes.
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